The enhanced helpline strengthens our existing established grievance procedures and whistleblowing channels which are already available for all of our employees and external parties. The independent monitoring by a third party will accord a higher level of transparency and accountability for us to act on our workers' grievances.
Click HERE to view our Standard Operating Procedure of the Suara Kami Helpline.
Watch our Suara Kami Helpline Testimonials
We recognise that Human Rights Defenders have the role and responsibility of upholding human rights and the need for them to be able to lodge complaints in confidence, concerning our business activities. Sometimes, their decision to lodge a complaint may result in risks to their safety and/or security. Therefore, we are committed to prevent harm and award the necessary protection who have been impacted by our business. Click HERE to see our Protection of Human Rights Defender Policy.
Our Grievance Policy provides a framework for non-discriminatory and fair treatment of all cases involving all parties. This includes the lowest organisational management level and/or point of origin. The whistleblowing channel is available on our website in multiple languages and is a secure, anonymous platform for reports of actual, potential, or suspected wrongdoings without fear of repercussions.